Billing compliance
Your use of ClickHouse Cloud requires your organization to have an active and valid billing method configured. After your 30 day trial ends or your trial credits are depleted, whichever occurs first, you have the following billing options to continue using ClickHouse Cloud:
If your trial ends and no billing option has been configured for your organization,
all your services will be stopped. If a billing method still hasn’t been
configured after two weeks, all your data will be deleted.
ClickHouse charges for services at the organization level. If we’re ever unable
to process a payment using your current billing method, you must update it to one
of the three options listed above to avoid service disruption. See below for more
details about payment compliance based on your chosen billing method.
Pay-as-you-go billing with a credit card
You can pay for your ClickHouse Cloud usage monthly in arrears using a credit card. To add a credit card, follow these instructions. Your monthly billing cycle for new ClickHouse organizations begins on the first day of the month. Existing organizations may retain a billing cycle that starts on a different day of the month. The credit card on file normally will be charged at the end of your monthly billing cycle, but payment charges will be accelerated if the intracycle amount due reaches $1,000 USD (more info on payment thresholds here). The credit card on file must be valid, not expired, and have enough available credit to cover your invoice total. If, for any reason, we’re unable to charge the full amount due, the following unpaid invoice restrictions will immediately apply:- You can only scale up to 120 GiB per replica
- You can’t start your services if stopped
- You can’t start or create new services
Cloud marketplace pay-as-you-go billing
Pay-As-You-Go billing can also be configured to charge an organization through one of our supported cloud marketplaces (AWS, GCP, or Azure). To sign up for Marketplace PAYG billing, follow these instructions. As with Direct PAYG, the monthly billing cycle for new ClickHouse organizations under Marketplace PAYG begins on the first day of the month. However, because of the requirements of the marketplaces, we report the charges for your Pay-As-You-Go usage on an hour-by-hour basis. You will be invoiced according to the terms of your agreement with that marketplace - typically on a calendar-month billing cycle. Existing organizations may have a billing cycle that starts on a different day of the month. For these organizations, the dates on ClickHouse Cloud usage statements may differ from those on marketplace invoices. However, if your PAYG marketplace subscription is canceled or fails to renew automatically, billing will fall back to the credit card on file for the organization, if any. To add a credit card, contact support for help. If a valid credit card hasn’t been provided, the same unpaid invoice restrictions outlined above for Direct PAYG will apply - this includes service suspension and eventual data deletion.Committed contract billing
You may purchase credits for your organization through a committed contract by:- Contacting sales to buy credits directly, with payment options including ACH or wire transfer. Payment terms will be set forth in the applicable order form.
- Contacting sales to buy credits through a subscription on one of our supported cloud marketplaces (AWS, GCP, or Azure). Fees will be reported to the applicable marketplace upon acceptance of the private offer and thereafter in accordance with the offer terms, but you will be invoiced according to the terms of your agreement with that marketplace. To pay through a marketplace, follow these instructions.